Medicaid Transportation Assistance

Medicaid clients are eligible for transportation assistance to non emergent medical appointments that are covered by their Medicaid Card. Medical transportation provides the client with the most cost effective transportation available. Medical mileage reimbursement, bus tokens, bus pass, taxi rides, special needs rides, non emergent ambulance rides, and rides with the Department of Human Services Volunteer programs are all options. A few clients who receive waivered services may be eligible for non medical transportation.

If you are eligible for S&DS medical transportation services, you will need to have these rides arranged through the S&DS Medical Transportation desk. You should call at least 3 days in advance to schedule a ride to a medical appointment. The S&DS medical transportation clerk will verify eligibility, authorize and arrange the transportation with a local Office of Medical Assistance Program (OMAP) provider.

Medical Transportation Desk: (541) 682-4346

I am a Medicaid client. How do I schedule a ride for medical transportation?
Medical transportation is available for people who are eligible for full Medicaid coverage and have no other transportation options. Senior & Disabled Services will arrange for the most cost effective medical transportation with local providers who have registered with the Office of Medical Assistance Program (OMAP). Medical transportation is provided to go to OMAP covered appointments. All medical transportation must be prior authorized.

Transportation options include gas mileage reimbursement, bus passes, bus tokens, taxi and ambulance services. A few clients may be eligible for non-medical transportation. Clients who are eligible for a bus pass can also use their bus pass for non medical activities. Medicaid clients should speak to their worker to find out which transportation option can be authorized for them.

Medical transportation is authorized from your home and back for medical services that are covered by your Medicaid card. Clients are encouraged to use mail order and delivery for pharmacy services. Generally medical transportation does not include trips to the pharmacy unless the type of medications cannot be delivered or mailed. Medical transportation staff will verify this information with the pharmacy.

Some situations are not covered by medical transportation:

• To a non-medical appointment—shopping, visiting, classes, etc.
• To a medical facility that is not an OMAP provider or service (such as the VA hospital)
• To pick up or drop off durable medical equipment or supplies
• To an evaluation (including medical evaluation) for another agency or program that is not a service covered by Medicaid
• Regular trips to a pharmacy.
• Friends or family riding with you to your medical appointment are not covered.

To set up a ride, call (541) 682-4346. The Medical Transportation Desk will verify your eligibility and arrange your ride. All rides must be prior authorized. Please call to schedule your ride at least 3 DAYS IN ADVANCE. If you leave a message, please include your name, phone number and the date, time and location of your medical appointment. It’s a good idea to confirm your ride a day or two before your appointment.

If you will not be keeping a scheduled appointment or if you have a change (time, date, address, etc.) you should report that to the medical transportation desk immediately. Call (541) 682-4346 if you ARE NOT going to your appointment.

To schedule an unplanned medical ride on a weekend or after hours you will need to arrange the ride directly with an OMAP provider. Let the provider know that you are Medicaid eligible so that the provider can bill for the service. We cannot reimburse you if you pay for the ride.

Which local private transportation providers are also Office of Medical Assistance Program providers?
This is a list of frequently used local private transportation providers who are also registered as Office of Medical Assistance Program (OMAP) providers. Remember ALL rides must be prior authorized through the Medical Transportation Desk (682-4038). If you need an unplanned, after hours or weekend, ride you must tell the provider that you are a Medicaid client before taking the ride. If you are an eligible Medicaid client the provider will bill Medicaid for the ride and you will not have to pay.

Taxi/Ambulatory:
Airport City Taxi: (541) 484-4142
Budget Taxi: (541) 683-8294
Deluxe Taxi: (541) 434-1161
EZ Taxi: (541) 337-3463
Jerry's Taxi: (541) 688-8761
Oregon Taxi: (541) 434-8294

Wheel Chair Transportation Providers:
Budget Taxi: (541) 683-8294
Express Care Mobility: (541) 726-2010
Handi-Cabs Medical Transportation: (541) 342-3003
Metro West: (541) 520-3740
Special Care Transport: (541) 954-8160
Wheelchair & Disabled Taxi: (541) 954-1950

Non Emergency Ambulance:
Non Emergency Transport Services: (541) 682- NETS (6387) Pre-scheduled, non-emergency ambulance transportation provided by a trained crew. Ambulance rides are available to residents of the Eugene-Springfield metro area.

How can I become a transportation provider?
Many transportation providers in our community have contracted with the Office of Medical Assistance Programs in Salem. If you are interested in becoming a registered provider, contact Provider Enrollment: 1-800-422-5047

Once you have your provider number and your billing set up, you will need to be added to the local provider list. Contact the Medical Transportation Supervisor at (541) 682-4501.

If you are a provider and have questions about billing or provider services you should call: 1-800-336-6016 or (503) 378-3697.

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